Direto Broken Belt

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andylinquist
Posts: 1
Joined: Sun Apr 14, 2019 5:37 pm

Direto Broken Belt

Postby andylinquist » Sun Apr 14, 2019 5:42 pm

My belt broke today in the middle of a ride. It was working normally then suddenly lost resistance completely. I could see that the belt was broken through the vents. How is this issue handled? Will I need to send it in or will they send me a new belt? And if it’s the latter, how would it ever be accurate again?

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Elite Admin S
Posts: 1586
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto Broken Belt

Postby Elite Admin S » Tue Apr 16, 2019 10:37 am

Contact the customer care at myetraining@elite-it.com.
The guys there will send you a new belt and pulley, and all the instructions to mount it and calibrate the trainer

Regards

marcelo.moreira.xavier
Posts: 3
Joined: Tue Mar 24, 2020 6:18 pm

Re: Direto Broken Belt

Postby marcelo.moreira.xavier » Wed Mar 25, 2020 3:10 pm

Hi andylinquist,

The belt replacement really solved the problem? Is this a reliable unit again?
I would appreciate your impressions.. I'm facing the same problem now.


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