Heart rate monitor not detected

[sesan]

Goodmorning everyone,

I recently installed the My e-training software on Android smartphones.
The software did not detect the Garmin heart rate monitor (paired with a Garmin 520) and it does not even detect the cadence sensor.
I have tried both ant + and Bluetooth mode.

Also there is someone who can explain to me how to register the free month of Zwuift (I did not succeed;))

Can someone help me?

Best regards

Massimo

[Elite Admin S]

First thing to check in these cases are the protocols supported by the device.
Indeed, the external sensors must be paired with the device, not with the trainer.

For example, if you have an ant+ heart rate belt, your smartphone/tablet must support the ant+.

Other thing to check (especially if you use bluetooth) is if the sensor is already coupled with another device (for example to a Garmin device).
Bluetooth doesn't allow multiple connections.

Regards

[Thomaspeek]

The same issue i was facing with my Samsung S7 but now I purchased Samsung S10 from reecoupons so the issue is solved. I suggest you to upgrade your android version the issue will solve automatically.

[JoyceHobbs]

I’ve had this problem before when the strap is getting to the end of its useful life. I didn’t know until fairly recently that Garmin consider the straps to be ‘consumables’; I think they eventually get gunked up with salt. I’ve had better luck swapping out to a Polar strap (fits the Garmin pod), but next time I might give one of the$5 ebay ones a go. https://cpstest.org