Direto no power reading

[elmiyaacob]

OK after 1 month using this trainer im getting this issue. while i was doing a workout suddenly power drops to 0 and never came back. seems like it does pair up fine.



Ive tested with myetraining app and same thing, no power recorded. What can i do with this.

[Elite Admin S]

It seems a disconnection problem.
It may be due to interference.

Please try in this way: use a usb extension cable to put the ant dongle closer to the trainer.
Let me know if the situation improves.

Regards

[elmiyaacob]

I've tested with an extension cable and placing the ant dongle directly on top of the trainer. Still no power.

Dongle works, it works with my hr strap and cadence sensor

[Elite Admin S]

You said that during the trainer power suddenly goes to 0 (so, it's not always 0).
Can you confirm me that this happen in both Zwift and my e-training?
Can you tell me what happen to speed when power goes to 0 in my e-training? Does it freeze or still works?

Also, please do this test. Unpair the external cadence sensor you're using and tell me if the issue is still there.

Regards

[v2k]

Exact same problem here. It's stuck on 0 W. Did you find a solution or is the unit broken?