Kura no longer recognised on Windows?

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Velottante
Posts: 3
Joined: Tue Dec 12, 2017 1:23 pm

Kura no longer recognised on Windows?

Postby Velottante » Tue Jun 26, 2018 12:21 pm

My Kura has stopped being recognised on my Windows 10 PC & other devices. I use Maximum Trainer as the recording app on the PC though it links & recognises the trainer, it no longer will record power, speed or cadence? MY HR monitor is fine so it's not the ANT+ stick either.
All lights are flashing as they should & up until a couple of weeks ago everything was fine. I have tried different PC's, phones & tablets & all are the same, nothing is showing?
Any advice would be appreciated?

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Elite Admin S
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Joined: Tue Nov 08, 2016 10:18 am

Re: Kura no longer recognised on Windows?

Postby Elite Admin S » Tue Jun 26, 2018 12:36 pm

If you do again the configuration, the serial number of the trainer appears regularly on the list of available devices?

Velottante
Posts: 3
Joined: Tue Dec 12, 2017 1:23 pm

Re: Kura no longer recognised on Windows?

Postby Velottante » Tue Jun 26, 2018 3:13 pm

Only in bluetooth, not ANT but it is still not showing any power, cadence or speed?

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Elite Admin S
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Re: Kura no longer recognised on Windows?

Postby Elite Admin S » Wed Jun 27, 2018 9:19 am

Please contact the customer care at myetraining@elite-it.com, it is necessary to investigate further.

Regards

Velottante
Posts: 3
Joined: Tue Dec 12, 2017 1:23 pm

Re: Kura no longer recognised on Windows?

Postby Velottante » Wed Jun 27, 2018 1:46 pm

Thank you. As an update, I was able to get my apps to recognise the Kura using ANT+ however they are still not able to show power, speed or cadence. On a different app I can see the signal strength & it keeps varying from nothing to low to high.
I will contact customer support for further advice.


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