What happened with my lifetime subscription?

Moderators: Elite Admin M, Elite Admin S

GurdyHurdy
Posts: 6
Joined: Wed Nov 15, 2017 9:34 pm

What happened with my lifetime subscription?

Postby GurdyHurdy » Wed Nov 15, 2017 9:38 pm

Hi,

So i downloaded the new desktop software and my user details that were registered last year, enabling my lifetime subscription that came with UK Drivo's, force me to purchase a new license?

Anyone care to explain what is going on and how we can reactivate our lifetime subscription. Unless i understand this wrongly, lifetime meant as long as i didn't drop dead and well last time i checked, am not dead yet ?

Are purchased videos in the old software least be enabled to be used in the new version?

Thanks

User avatar
Elite Admin S
Posts: 1931
Joined: Tue Nov 08, 2016 10:18 am

Re: What happened with my lifetime subscription?

Postby Elite Admin S » Thu Nov 23, 2017 11:59 am

Hi

The lifetime subscription only covers my e-training app use.
If you want to use my e-training Desktop pc software, a annual subscription is needed.

About the videos, send a photo of the original DVD and we will activate a free download for it in the app

Regards

stevestives
Posts: 2
Joined: Mon Nov 20, 2017 12:25 pm

Re: What happened with my lifetime subscription?

Postby stevestives » Sun Nov 26, 2017 1:13 pm

I have a dvd of Alpe d'Huez that doesn't work. Can you send me instructions of how to make it work after successfully installing it or send me a link to download it direct to the myrealvideos site. It doesn't recognise the file when I click on it.

User avatar
Elite Admin S
Posts: 1931
Joined: Tue Nov 08, 2016 10:18 am

Re: What happened with my lifetime subscription?

Postby Elite Admin S » Fri Dec 15, 2017 11:26 am

Hi Stive

Contact the customer care at real@elite-it.com.
The guys there will send you a new DVD

Regards


Return to “My e-training Desktop”

Who is online

Users browsing this forum: No registered users and 3 guests