Direto no power reading

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elmiyaacob
Posts: 4
Joined: Fri Aug 03, 2018 2:00 pm

Direto no power reading

Postby elmiyaacob » Sun Sep 02, 2018 5:10 am

OK after 1 month using this trainer im getting this issue. while i was doing a workout suddenly power drops to 0 and never came back. seems like it does pair up fine.

Image

Ive tested with myetraining app and same thing, no power recorded. What can i do with this.

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Elite Admin S
Posts: 1351
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto no power reading

Postby Elite Admin S » Mon Sep 03, 2018 9:16 am

It seems a disconnection problem.
It may be due to interference.

Please try in this way: use a usb extension cable to put the ant dongle closer to the trainer.
Let me know if the situation improves.

Regards

elmiyaacob
Posts: 4
Joined: Fri Aug 03, 2018 2:00 pm

Re: Direto no power reading

Postby elmiyaacob » Wed Sep 05, 2018 3:04 am

I've tested with an extension cable and placing the ant dongle directly on top of the trainer. Still no power.

Dongle works, it works with my hr strap and cadence sensor

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Elite Admin S
Posts: 1351
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto no power reading

Postby Elite Admin S » Wed Sep 05, 2018 8:06 am

You said that during the trainer power suddenly goes to 0 (so, it's not always 0).
Can you confirm me that this happen in both Zwift and my e-training?
Can you tell me what happen to speed when power goes to 0 in my e-training? Does it freeze or still works?

Also, please do this test. Unpair the external cadence sensor you're using and tell me if the issue is still there.

Regards


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