Elite Qubo Digital Smart B+ (won't re-calibrate)

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bljj4him
Posts: 3
Joined: Mon Jul 30, 2018 4:01 am

Elite Qubo Digital Smart B+ (won't re-calibrate)

Postby bljj4him » Mon Jul 30, 2018 5:16 am

Hello Everyone
History: I have owned my Elite Qubo Digital Smart B+ for 2 years now. Only used it on Zwift. It has worked absolutly perfect.

During a Zwift workout NOT in ERG mode. I hit the (increase) incline button, and thats when everything went bad. My trainer now seems to be locked at approx- 350 watts or so but reads on Zwift 30 watts , if you pedal really, really hard you might hit 100 watts........I have been in contact with Zwift support, I sent them my log files, Zwift support said I had interference. I eliminated all possible problems, fan, tv, etc. Long story short nothing has worked to correct the situation. I have tried to re-calibrate using my E Training app, its a struggle just to get through the 10 min warm-up since the trainer seems to be locked at appox. 350 watts then you hit P1-I actually was able to perform P1, but P2 and P3 are off the chart hard.
I've also tried the Real Trainer app........ just input the P1-P3 , hit calibrate........... not 100 % sure if its even working, yes I waited 11 minutes as it says to.
I also bought a new cable/dongle, attempted to recalibrate again multipal, multipal times
I have the same problem on bluetooth. (very hard to pedal) no variation of resistance.
My trainer is,FE-C UPGRADED
SERIAL # 57082
Nothing is working? Help !

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Elite Admin S
Posts: 1112
Joined: Tue Nov 08, 2016 10:18 am

Re: Elite Qubo Digital Smart B+ (won't re-calibrate)

Postby Elite Admin S » Mon Jul 30, 2018 12:14 pm

Hi

It is necessary to investigate further.
Please contact the customer care at myetraining@elite-it.com, the guys there will tell you what to do.

Regards

bljj4him
Posts: 3
Joined: Mon Jul 30, 2018 4:01 am

Re: Elite Qubo Digital Smart B+ (won't re-calibrate)

Postby bljj4him » Mon Jul 30, 2018 5:33 pm

Ok, thank you, I’ll email them.
Bill


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