Supercrono HydroMag. Strange noise after warmup

Non interactive/smart trainers and old trainers

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shmy333
Posts: 1
Joined: Wed Jun 06, 2018 8:25 am

Supercrono HydroMag. Strange noise after warmup

Postby shmy333 » Wed Jun 06, 2018 9:00 am

Greetings!

I own of Supercrono HydroMag, which I bought last year. A few months ago I had noticed that after warmup trainer began to transmit strange noise like a tractor or some kind of flywheel. Now every time when I spin the trainer with moderate power that noise starts to sound. When I switch to resistance level 5 that noise became quieter. Unfortunately, Zwfit recommends using resistance level 4 so the noise becomes loud again.

What can I do to solve my issue?

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Elite Admin S
Posts: 1112
Joined: Tue Nov 08, 2016 10:18 am

Re: Supercrono HydroMag. Strange noise after warmup

Postby Elite Admin S » Wed Jun 06, 2018 9:07 am

Hi

It may be a mechanical issue.
Please contact the customer care at myetraining@elite-it.com attaching a short video or record of the noise, so we'll be able to understand the cause of the issue.

Regards


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