Direto power off by around 50 watts

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tjh
Posts: 2
Joined: Sat Feb 24, 2018 8:00 am

Re: Direto power off by around 50 watts

Postby tjh » Sat Feb 24, 2018 8:03 am

I’ve experienced the same problem this morning in after using the Direto for a month. Off by at least 50watts meaning I’m wasting my time working on intervals when I can’t even get near my threshold.
Extremely frustrating as I’m on an intensive training programme.
Have emailed Elite and now must wait for their response. Let’s see if they stand by this product but I’m going to be looking for another brand very short,y if this isn’t fixed ASAP!

tjh
Posts: 2
Joined: Sat Feb 24, 2018 8:00 am

Re: Direto power off by around 50 watts

Postby tjh » Sat Feb 24, 2018 9:37 am

Same problem, off by at least 70w on my Direto that I have been using for a month.
Will ask Elite to resolve this issue but I don’t have time to waste as am training intensively.
Might be time for a brand switch if this is a consistent issue.

shanejohno01
Posts: 2
Joined: Thu Mar 01, 2018 9:20 am

Re: Direto power off by around 50 watts

Postby shanejohno01 » Thu Mar 01, 2018 9:22 am

HI

I have had my Direto for a couple of months, and after calibration it is measuring 50 watts lower than my Rotor Power Meter. I know my Rotor is correct, after comparison to many others. This is frustrating in Zwift!!! the calibration reading is 6402 with the number on the bottom being 6410. any help?

shanejohno01
Posts: 2
Joined: Thu Mar 01, 2018 9:20 am

Re: Direto power off by around 50 watts

Postby shanejohno01 » Thu Mar 01, 2018 7:47 pm

did anyone get a fix for this??? Mine is now doing exactly the same??? 50 Watts to hight after calibration. Have calibrated many times (6402) when number on bottom is 6410

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Elite Admin S
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Joined: Tue Nov 08, 2016 10:18 am

Re: Direto power off by around 50 watts

Postby Elite Admin S » Wed Mar 21, 2018 12:36 pm

Guys,

I see that you've both solve the problem with our customer care. I'll share it here for other people.


@tjh,

in your case I see that it was necessary to recalibrate the trainer

@shanejohno01,

in your case it was necessary to tighten the belt

gavlister
Posts: 1
Joined: Fri May 11, 2018 3:11 am

Re: Direto power off by around 50 watts

Postby gavlister » Fri May 11, 2018 3:15 am

Just throwing this in to the discussion.
I too noticed about 20W lower.
I then upgraded the pedaling dynamics software and noticed a BIG difference between my left and right legs. My right is weaker due to an injury. With Stages measuring only the left leg I think this is where my problem is. Using the pedalling dynamics I managed to get a resemblance of equal power between the two legs which in turn corrected the difference between the two devices

alyosha.smolarski
Posts: 1
Joined: Wed May 16, 2018 5:18 am

Re: Direto power off by around 50 watts

Postby alyosha.smolarski » Wed May 16, 2018 5:18 am

I'm having the same issue. how do i fix this?!

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Elite Admin S
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Joined: Tue Nov 08, 2016 10:18 am

Re: Direto power off by around 50 watts

Postby Elite Admin S » Wed May 16, 2018 8:30 am

Guys,

for this kind of issue please contact the customer care at myetraining@elite-it.com.
It is necessary to analyze the data.

Regards

raphnou
Posts: 46
Joined: Wed Apr 11, 2018 9:23 am

Re: Direto power off by around 50 watts

Postby raphnou » Thu May 17, 2018 3:10 pm

Elite Admin S wrote:Guys,

I see that you've both solve the problem with our customer care. I'll share it here for other people.


@tjh,

in your case I see that it was necessary to recalibrate the trainer

@shanejohno01,

in your case it was necessary to tighten the belt


Hello Admin Elite,

Thank you for this feedback,

But when do we know we have to adjust the belt?

Regards

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Elite Admin S
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Joined: Tue Nov 08, 2016 10:18 am

Re: Direto power off by around 50 watts

Postby Elite Admin S » Fri May 18, 2018 8:27 am

With Direto, you have to check the offset you get at the end of calibration.
If it is more than 5 points lower than the original one, you have to tighten the belt.

Please, when you tighten the belt, do 1 turn at time of the guide pulley. No more. Then, check again the offset.
NEVER exceed the original value (otherwise, it means that you're tightening the belt too much and you risk to damage it).


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