USB ANT+ Detection

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fouadata
Posts: 1
Joined: Mon Oct 30, 2017 8:02 pm

USB ANT+ Detection

Postby fouadata » Mon Oct 30, 2017 8:04 pm

Hello,

I am trying to configure my E-training Desktop version, and it is stopping at the ANT+ page, not detecting the USB STick.

The same USB STick is working normally within my Garmin Express, and i synchronize my Garmin 910XT with it.

I am using the Original Garmin stick that comes with the forerunner 910XT.

Is there anything that i can do?

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Elite Admin S
Posts: 1412
Joined: Tue Nov 08, 2016 10:18 am

Re: USB ANT+ Detection

Postby Elite Admin S » Tue Oct 31, 2017 12:49 pm

Please contact our customer care at real@elite-it.com explaining the situation

Regards

guillaume_hamon
Posts: 1
Joined: Sat Nov 11, 2017 8:41 pm

Re: USB ANT+ Detection

Postby guillaume_hamon » Sat Nov 11, 2017 8:45 pm

Could we have a feedback or an answer from Elite? I've got the same behavior (garmin ant+ stick works with my garmin but not recognized by etraining software even when all garmin apps are closed) and has sent a email to customer care.
Forum is useless if solutions are only shared by emails.

Thanks

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Elite Admin S
Posts: 1412
Joined: Tue Nov 08, 2016 10:18 am

Re: USB ANT+ Detection

Postby Elite Admin S » Thu Nov 23, 2017 11:08 am

@guillaume_hamon

Here I am. Sorry for the delay, we don't check the forum daily (expecially in the winter season).
You have to check if there's some Garmin process still opened in Windows Task Manager and kill them. Close the program may not be enough, as some process may remain in the background and keep the ant dongle occupied.

Regards

thomaswiigh
Posts: 3
Joined: Sat Dec 09, 2017 12:10 am

Re: USB ANT+ Detection

Postby thomaswiigh » Sat Dec 09, 2017 12:15 am

Same issue here....

No ant+ detected... At first I had no other program running than Elite Real for windows....

For more than an 1 hours i tried to connect without any luck.

The on youtube I found a video from Zwift, and downloaded that program, and wupti...... connection right away. To the trainer and my pulse belt.

Then I tried once more in Elite Real, and still no result !

All things work on my Android device 100 % from Elite... But PC is a big NO !

Ginitas27
Posts: 2
Joined: Sun Nov 25, 2018 5:09 pm

Re: USB ANT+ Detection

Postby Ginitas27 » Wed Nov 28, 2018 3:55 am

I am having a hard hard time getting the trainer to change resistance at all on any elevation gain. I've tried a Motorola, iPhone 5 and a MacBook, used bluetooth and my Garmin ANT. HELP! I paid for this trainer just so I could have the resistance change!!!

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Elite Admin S
Posts: 1412
Joined: Tue Nov 08, 2016 10:18 am

Re: USB ANT+ Detection

Postby Elite Admin S » Mon Jan 14, 2019 2:47 pm

@gintas27,

it may be an hardware issue with the board. Please contact our customer care at myetraining@elite-it.com

regards


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