Connecting a Bluetooth heart rate Sonsor does not work on Desktop

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plec
Posts: 2
Joined: Thu Jun 25, 2020 6:58 pm

Connecting a Bluetooth heart rate Sonsor does not work on Desktop

Postby plec » Thu Jun 25, 2020 7:14 pm

Hello Elite-Team,

I got my Direto X up and running via Bluetooth connection, everything works. The only thing that doesn't is that my Bluetooth HR sensor does not get detected on Windows My E-Training. (It is a Magene heart rate strap)

The same sensor works with other apps on the same computer (like Golden Cheetah or RGT). It also works with the My E-Training on Android, just the Desktop would not connect. (The trainer itself connects just fine in My E-Training Desktop)

In the Windows Bluetooth dialog, the sensor also shows up as a HR sensor (Yes I know I'm not supposed to pair it on system level, so I didn't)
No, I did not have any other apps running and accessing the sensor. I also tried two different USB Bluetooth radios, same result.

How do I connect a Bluetooth HR sensor on Desktop My E-Training?

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Elite Admin S
Posts: 1809
Joined: Tue Nov 08, 2016 10:18 am

Re: Connecting a Bluetooth heart rate Sonsor does not work on Desktop

Postby Elite Admin S » Fri Jun 26, 2020 9:32 am

Hi

Please contact the customer care at my e-training@elite-it.com.
The guys there will ask you some specific file in your pc to check why it doesn't pair

Regards

plec
Posts: 2
Joined: Thu Jun 25, 2020 6:58 pm

Re: Connecting a Bluetooth heart rate Sonsor does not work on Desktop

Postby plec » Sat Jun 27, 2020 5:27 pm

Thank you for your the reply.
I tried sending the request to e-training@elite-it.com but my mail got rejected by the server.
So I used the ticket system on the Elite website instead


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