Elite Qubo Digital Smart B+ : Bluetooth connection drop

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mckim87
Posts: 2
Joined: Mon Jun 22, 2020 8:26 am

Elite Qubo Digital Smart B+ : Bluetooth connection drop

Postby mckim87 » Mon Jun 22, 2020 8:33 am

Hello, Elite.

I have some question about your product "Elite Qubo Digital Smart B+"


I bought this product this week. (S/N: 54285, Firmware: 108, Hardware revision: 04)

I have experienced bluetooth connection drops issue with my iPad,

and i heard this Firmware&Hardware version has bluetooth connection issue with other programs(zwift)

(link : https://forums.zwift.com/t/elite-qubo-bluetooth-connection-drops-v1-0-48306-1-0-48093/309034 )

 
So,

Question 1. Can I upgrade products' firmware version from 108 to 153?
"Upgrado" app told me it's not possible ("UPDATE NON AVAILABLE" message in app)

Question 2. Can I get a new logic board to solve this problem? (Hardware revision: 09, Firmware: 153)


Thank you.

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Elite Admin S
Posts: 1807
Joined: Tue Nov 08, 2016 10:18 am

Re: Elite Qubo Digital Smart B+ : Bluetooth connection drop

Postby Elite Admin S » Mon Jun 22, 2020 10:03 am

Hi

Please contact our customer care at myetraining@elite-it.com. It's necessary to investigate further

Regards

mckim87
Posts: 2
Joined: Mon Jun 22, 2020 8:26 am

Re: Elite Qubo Digital Smart B+ : Bluetooth connection drop

Postby mckim87 » Mon Jun 22, 2020 10:21 am

Thank you for answer.

I think it can be solved by updating firmware,
So firstly, could you check that updating firmware is possible in my hardware version?

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Elite Admin S
Posts: 1807
Joined: Tue Nov 08, 2016 10:18 am

Re: Elite Qubo Digital Smart B+ : Bluetooth connection drop

Postby Elite Admin S » Mon Jun 22, 2020 10:33 am

The version shouldn't be the cause of the issue.
That's why I suggested to contact the guys of the customer care.
They will evaluate the situation and in case give you instructions for the update

Regards


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