Losing ANT+ connectivity

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cmk
Posts: 3
Joined: Sat Dec 29, 2018 12:27 am

Losing ANT+ connectivity

Postby cmk » Wed May 13, 2020 5:35 am

I have had an Elite Direto trainer for more than a year and love it. Recently, I have noticed that my ANT+ dongle has started to have multiple "drop outs" where during a training ride I lose connection between my PC (which is running Zwift) and my trainer. This results in a short period where the resistance falls off and my overall power drops. For example, if I am doing the Zwift Epic KOM and holding 300 watts... the ANT+ will drop out and the resistance (which is used to represent the gradient of the climb) drops to zero and my power output drops. This only lasts for a couple seconds... then kick back in. Is this a known issue? Should I replace my ANT+ dongle? Switch to BT4.0? Thanks, cmk

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Elite Admin S
Posts: 1750
Joined: Tue Nov 08, 2016 10:18 am

Re: Losing ANT+ connectivity

Postby Elite Admin S » Wed May 13, 2020 11:13 am

Hi

Did you try to change the USB port for the dongle?
If the problem is the same, probably there's some new source of interference. Try using an extension usb cable to put the dongle closer to the trainer.
If also this won't help, contact our customer care at myetraining@elite-it.com

Regards


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