Suito power low

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americo8855
Posts: 4
Joined: Tue May 12, 2020 2:20 pm

Suito power low

Postby americo8855 » Tue May 12, 2020 2:24 pm

Hello

I recently got the Suito and after the calibration I had a few rides to test it out. I noticed that the power reasons are low compared to my usual so I did a ride with the Favero Assioma and as suspected the power is too low. I did recalibrate but it’s the same.

What should I do?

americo8855
Posts: 4
Joined: Tue May 12, 2020 2:20 pm

Re: Suito power low

Postby americo8855 » Tue May 12, 2020 4:14 pm


americo8855
Posts: 4
Joined: Tue May 12, 2020 2:20 pm

Re: Suito power low

Postby americo8855 » Wed May 13, 2020 9:24 am

Here is another file comparison

https://www.zwiftpower.com/analysis.php?set_id=34203

The Suito power is about 15 % less compared to the Assioma Favero.

I did recalibrate and have another quick spin, but the power is still low.

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Elite Admin S
Posts: 1750
Joined: Tue Nov 08, 2016 10:18 am

Re: Suito power low

Postby Elite Admin S » Wed May 13, 2020 10:52 am

Hi

A difference between the power sent by the trainer and the power sensor may be present.
It's due to the fact that we measure power on the hub during final testing, instead the power sensor measures it on the crank. This adds some friction.

Of course a 15% is too much.

Please be sure that both the trainer and your power sensor are calibrated.
Also, ve sure that the difference in power is constant (it shouldn't vary from one day and another, otherwise the problem is on the power sensor)
Finally, do a test in my e-training and check if you have the same difference there.

If the error remains and you have it also in my e-training (and it is almost constant), contact the customer care at myetraining@elite-it.com

Regards

americo8855
Posts: 4
Joined: Tue May 12, 2020 2:20 pm

Re: Suito power low

Postby americo8855 » Sat May 16, 2020 11:40 am

Elite Admin S wrote:Hi

A difference between the power sent by the trainer and the power sensor may be present.
It's due to the fact that we measure power on the hub during final testing, instead the power sensor measures it on the crank. This adds some friction.

Of course a 15% is too much.

Please be sure that both the trainer and your power sensor are calibrated.
Also, ve sure that the difference in power is constant (it shouldn't vary from one day and another, otherwise the problem is on the power sensor)
Finally, do a test in my e-training and check if you have the same difference there.

If the error remains and you have it also in my e-training (and it is almost constant), contact the customer care at myetraining@elite-it.com

Regards


I just did another ride and tested both power meters, as you can see the values are again off by 15 % or so. Way too much

https://www.zwiftpower.com/analysis.php?set_id=35222

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Elite Admin S
Posts: 1750
Joined: Tue Nov 08, 2016 10:18 am

Re: Suito power low

Postby Elite Admin S » Mon May 18, 2020 2:44 pm

Contact our customer care and send the same link to the guys there.
Specify also the serial number of your trainer

Regards


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