Broken Direto axle!!

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johnmorrison2
Posts: 4
Joined: Fri Apr 24, 2020 3:47 pm

Broken Direto axle!!

Postby johnmorrison2 » Fri Apr 24, 2020 3:54 pm

1st gen Direto been working great for 2 years. Now, horrible noises when I pedal and power readings all over the place, this started to happen after belt tightening and calibration. belt is in perfect condition and black roller is fine. There is however a lot of play in the axle that runs the flywheel and red fan. Fan and flywheel move independently a little bit. Any ideas?!! Stuck in isolation with no trainer aaaahhhhrrrrrr.........

John

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Last edited by johnmorrison2 on Wed Apr 29, 2020 6:20 pm, edited 1 time in total.

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Elite Admin S
Posts: 1750
Joined: Tue Nov 08, 2016 10:18 am

Re: Yet another Direto problem

Postby Elite Admin S » Fri Apr 24, 2020 6:03 pm

Hi

Please contact our customer care and add a video in which is possible to see that play

Regards

johnmorrison2
Posts: 4
Joined: Fri Apr 24, 2020 3:47 pm

Re: Yet another Direto problem

Postby johnmorrison2 » Tue Apr 28, 2020 12:25 pm

Video on its way, here is a link to a vimeo in case anyone else has the same problem....

https://vimeo.com/412667796

John

johnmorrison2
Posts: 4
Joined: Fri Apr 24, 2020 3:47 pm

Re: Yet another Direto problem

Postby johnmorrison2 » Wed Apr 29, 2020 6:19 pm

Got a reply from Elite, I'll post it here so others can get an idea of what my problem was -

Thank you for getting in touch with us.

Concerning your request:
Unfortunately the internal shaft is broken

Please refer directly to the shop where you have purchased the trainer and ask a warranty replacement (warranty is 2 years)

REgards


Of course my trainer is just out of warranty! be interested to see how much this will cost me and if I'll just have to throw my 750 euro trainer in the bin......

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Elite Admin S
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Joined: Tue Nov 08, 2016 10:18 am

Re: Broken Direto axle!!

Postby Elite Admin S » Mon May 04, 2020 2:37 pm

Hi

Did you tell the guys of the customer care that warranty has just expired? If not, please tell them.
Usually they try to find a possible solution even if warranty has expired

Regards

marcelo.moreira.xavier
Posts: 4
Joined: Tue Mar 24, 2020 6:18 pm

Re: Broken Direto axle!!

Postby marcelo.moreira.xavier » Tue May 05, 2020 4:38 pm

I'm wondering what is needed to break a shaft that is design to handle forces from hundreds of watts. This is very strange... this part should be the strongest one. I don't think the human physical strength could break a well designed shaft, even in 2 years. And Elite should have a solution, a replacement shaft or something like that, because without that it means you lost your investment.

johnmorrison2
Posts: 4
Joined: Fri Apr 24, 2020 3:47 pm

Re: Broken Direto axle!!

Postby johnmorrison2 » Tue May 05, 2020 5:04 pm

OK, little follow up.

I'd love to say it was my massive power that broke the axle but I doubt it!

The trainer is out of warranty so a repair will cost me 150.00 euros which is fine, I'd rather have it fixed than buy a new trainer. Only problem is shipping, going to have to work out the most cost effective option as I'll have to pay both ways.

Worth mentioning that the customer service has been very good with Elite, Thanks Andrea!!

John

sergio.gblanco
Posts: 1
Joined: Wed May 20, 2020 6:45 pm

Re: Broken Direto axle!!

Postby sergio.gblanco » Wed May 20, 2020 6:46 pm

Same problem here, and warranty expired!!!!

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Elite Admin S
Posts: 1750
Joined: Tue Nov 08, 2016 10:18 am

Re: Broken Direto axle!!

Postby Elite Admin S » Thu May 21, 2020 8:10 am

Hi Sergio

Please contact the customer care at myetraining@elite-it.com.
We'll propose a solution.

Regards


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