Suito - calibration

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kentkkoch
Posts: 5
Joined: Mon Jan 27, 2020 4:51 pm

Suito - calibration

Postby kentkkoch » Mon Jan 27, 2020 4:59 pm

Hi there.

I can`t calibrate my Suito it fails every time.

Tryed via these prg:
E training
Wahoo Utility
Zwift
Bkool

It runs via Bluetooth on Windows 10

Any help out there?
Thanks
Kent

rohitbv
Posts: 1
Joined: Mon Mar 30, 2020 3:39 pm

Re: Suito - calibration

Postby rohitbv » Mon Mar 30, 2020 3:43 pm

Hello,

I have a issue with the spin down calibration on my new Suito trainer, I am unable to calibrate with the my-training app. i have been trying for a week from my laptop and Android mobile phone.

My mobile has Bluetooth 5.0, tried all the options.

If any body was successful please help.

Thanks and Regards
Rohit

jann-malte
Posts: 1
Joined: Mon Apr 06, 2020 5:42 pm

Re: Suito - calibration

Postby jann-malte » Mon Apr 06, 2020 5:46 pm

Hey,

I have the exact same problem. The E-Training App won't recognize the Suito and Zwift just tells me to "keep peddeling" and won't stop. It just randomly configures the Watts so it's almost impossible to hold the 37kph and then really easy. But it won't tell me to stop doesn't matter how long I ride.

If someone has a fix or has already gotten an answer from the support, please help me aswell.

Best regards!

otcjb1
Posts: 1
Joined: Mon Apr 06, 2020 7:05 pm

Re: Suito - calibration

Postby otcjb1 » Mon Apr 06, 2020 7:08 pm

Hi,

I have the same problem. Finally got it to calibrate on the e-training app but took about four times and had to use my phone versus my ipad. Disconnected all Bluetooth devices. Won’t work on Zwift.

Noticed on the website for Elite there is no way to contact them directly.

ledmeister
Posts: 1
Joined: Sun Mar 08, 2020 8:19 pm

Re: Suito - calibration

Postby ledmeister » Tue May 12, 2020 1:29 pm

I had the same issue when using the android app. In the end I had to calibrate on an iPhone.

User avatar
Elite Admin S
Posts: 1750
Joined: Tue Nov 08, 2016 10:18 am

Re: Suito - calibration

Postby Elite Admin S » Wed May 13, 2020 11:27 am

Hi guys

Regardless the model of trainer do you have, calibration is a function that requires a quite high frequency transmission data during the procedure.
This means that if connection is not good, it may fail.

So, first of all check to have a good connection (especially if you use bluetooth).
Try with different devices if you have, as one may be less sensible to interference than another.
Power off all the possible cause of interference during the calibration (other smartphone, tablets, Garmin/Wahoo devices...)

If still you are having issues with calibration, contact our customer care at myetraining@elite-it.com

Regards


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