My Elite training issue

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mlclm_macdonald
Posts: 2
Joined: Wed Jul 31, 2019 7:11 pm

My Elite training issue

Postby mlclm_macdonald » Wed Jul 31, 2019 7:17 pm

Today for reasons unknown when I attempt to use the My Elite training software from my iPad in Level or Program mode I get a message which says age is not set. If I go to parameters and enter my birth date as soon as I enter program or level mode I get the same message again . A return to the parameters pages shows that my previously entered birth date has not been saved and it defaults to today's date. I am therefore unable to use the trainer as I want to.

Any ideas about what is happening here?

danielgearing
Posts: 1
Joined: Wed Jul 31, 2019 8:21 pm

Re: My Elite training issue

Postby danielgearing » Wed Jul 31, 2019 8:21 pm

HI, I am having the same problem.

EJK
Posts: 1
Joined: Thu Aug 01, 2019 12:32 am

Re: My Elite training issue

Postby EJK » Thu Aug 01, 2019 12:37 am

Hi, I also am experiencing the exact same issue on my ipad and even tried using the app on my iphone 6. The app was working fine yesterday.

mlclm_macdonald
Posts: 2
Joined: Wed Jul 31, 2019 7:11 pm

Re: My Elite training issue

Postby mlclm_macdonald » Thu Aug 01, 2019 8:17 am

This can't be a coincidence. Hopefully someone from Elite is reading our posts and will provide an explanation and solution.

sean.thistleton
Posts: 1
Joined: Wed Dec 20, 2017 8:59 pm

Re: My Elite training issue

Postby sean.thistleton » Thu Aug 01, 2019 8:24 am

Same issue for me! Cooincidence that there was an update for the app a week ago which I downloaded? I sent a message to the enquiries email address but received no response yet.

paulhorner1977
Posts: 1
Joined: Thu Aug 01, 2019 9:57 am

Re: My Elite training issue

Postby paulhorner1977 » Thu Aug 01, 2019 10:01 am

Same issue my date of birth keeps disappearing from my iPad app. Infuriating.

MarkA
Posts: 4
Joined: Thu Aug 01, 2019 12:03 pm

Re: My Elite training issue

Postby MarkA » Thu Aug 01, 2019 12:05 pm

Just had this email ....

Edoardo (Elite Srl)
Aug 1, 10:43 CEST

Good morning,

Thank you for getting in touch with us and for your alert.

Concerning your request:
We confirm that we reported the problem to our programmers and we are already working to fix it with a new release as soonest as possible.
It will be our care to inform you once solved the matter.

Thanks in advance for your understanding and

Best regards.
Edoardo
Elite srl

ceciobella
Posts: 1
Joined: Sat Aug 03, 2019 8:46 am

Re: My Elite training issue

Postby ceciobella » Sat Aug 03, 2019 8:47 am

Has anyone seen any progress on this? I still have the same issue which, after 3 days, seems pretty poor.

richhodg
Posts: 1
Joined: Sat Aug 03, 2019 8:55 pm

Re: My Elite training issue

Postby richhodg » Sat Aug 03, 2019 9:10 pm

Hi
I am having the same issue. started the other day out of the blue insisted on subscription ( I really only use it on trainings mode) I eventually paid up and now have the age/date of birth issue. Still going on. I tried to download the desktop app which just crashes my laptop. Having paid the money I am not happy.

andiyatsia
Posts: 42
Joined: Mon Jul 15, 2019 11:50 pm

Re: My Elite training issue

Postby andiyatsia » Fri Sep 13, 2019 3:43 am

MarkA wrote:Just had this email ....

Edoardo (Elite Srl)
Aug 1, 10:43 CEST

Good morning,

Thank you for getting in touch with us usa today protonmail and for your alert.

Concerning your request:
We confirm that we reported the problem to our programmers and we are already working to fix it with a new release as soonest as possible.
It will be our care to inform you once solved the matter.

Thanks in advance for your understanding and

Best regards.
Edoardo
Elite srl

I enter program or level mode I get the same message again . A return to the parameters pages shows that my previously entered birth date has not been saved and it defaults to today's date. I am therefore unable to use the trainer as I want to.


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