No connection

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bengreensmith
Posts: 2
Joined: Wed Mar 20, 2019 6:03 pm

No connection

Postby bengreensmith » Wed Mar 20, 2019 6:09 pm

Hi, I have the misuro b+, novo elite 8 and have set up but it’s not recording after the initial connection. To connect I’m having to jump off the bike and then once back on no data.
I don’t think it’s connecting as it’s doing the same with Zwift ie no data once I start pedaling.

Please help.

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Elite Admin S
Posts: 1574
Joined: Tue Nov 08, 2016 10:18 am

Re: No connection

Postby Elite Admin S » Wed Mar 27, 2019 12:32 pm

Check:
- battery level of the misuro
- number of flashes set in the misuro
- position of the misuro on the trainer (orientation is important)
- configuration in the app

If still the problem persists, contact the customer care adding all the information above

Regards

bengreensmith
Posts: 2
Joined: Wed Mar 20, 2019 6:03 pm

Re: No connection

Postby bengreensmith » Thu Mar 28, 2019 8:49 am

How many flashes for an Elite Novo 8?
It’s brand new and set close to the magnet.
Customer care - I can’t find the details / links don’t work.

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Elite Admin S
Posts: 1574
Joined: Tue Nov 08, 2016 10:18 am

Re: No connection

Postby Elite Admin S » Tue Apr 16, 2019 8:28 am

1 flash for the Mag 8.
Here's the email to contact the customer care: myetraining@elite-it.com

regards

potagi
Posts: 9
Joined: Thu Oct 04, 2018 5:33 am

Re: No connection

Postby potagi » Fri Jul 26, 2019 1:14 pm

The Misuro cannot be used with interactive trainers such as the Qubo Digital Smart B +. pay my doctor is already transmitted from the Saluti trainer card


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