Direto belt snapped and Grey freewheel lateral play

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alwyn.jones
Posts: 5
Joined: Sat Nov 04, 2017 7:42 am

Direto belt snapped and Grey freewheel lateral play

Postby alwyn.jones » Thu Nov 29, 2018 7:33 pm

My Direto has just passed it's 1 year Warranty and the belt has snapped!
There had been an occasional clicking noise for a few weeks previous but last Monday it snapped.
On taking the side off I also noticed there was a lot of lateral movement/play on the large grey freewheel.
Is this normal?

I have contacted Elite by email 3 times this week with no reply asking do I need to just replace the belt and whether the lateral movement/play of the grey freewheel was normal.

Are any others struggling with Elite support replying ?
Anybody had there belt snap and noticed the grey freewheel having quite a bit of lateral play??

Thanks for any reply

jacknipper
Posts: 12
Joined: Mon Oct 02, 2017 11:17 pm

Re: Direto belt snapped and Grey freewheel lateral play

Postby jacknipper » Mon Dec 03, 2018 12:49 pm

have you sent email to myetraining@elite-it.com ?
Direto replace the tension wheel and belt in these cases


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