Hi All,
I need some help, my Direto has a knocking noise which feels like its internal. It seems to be related to lateral load (i.e. when pedalling hard and applying sideways pressure)
Even worse, if I push it hard and the knocking gets loud, it stops transmitting power to my app (zwift). once I slow down, it reconnects.
I can see a few other posts about knocking sounds from Direto's, has anyone had any help with this?
Thanks
Knocking sound
Moderators: Elite Admin M, Elite Admin S
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- Posts: 4
- Joined: Sun Nov 25, 2018 8:39 pm
Re: Knocking sound
I posted recently and received no assistance. Please let me know if you get an answer as I am having the same problem.
- Elite Admin S
- Posts: 2775
- Joined: Tue Nov 08, 2016 10:18 am
Re: Knocking sound
Hi guys
If you have issues related to noises, please contact the customer care at myetraining@elite-it.com.
Regards
If you have issues related to noises, please contact the customer care at myetraining@elite-it.com.
Regards
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- Posts: 4
- Joined: Sun Nov 25, 2018 8:39 pm
Re: Knocking sound
I have contacted myetraining@elite-it.com. They requested a video clip, my current address, and serial number for my Direto. After submitting this information no communication has been received.
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