Hello guys,
after about 6 months of use, when I was calibrating my elite direto, the screw "regulator lock" was broken inside, the plastic that supports the screw broke. It makes me confused how the part that holds such an important screw in the training roller is plastic. I would like to know how to proceed with the warranty. I have photos that I can send to prove. I think the warranty covers such problems, it must be a recurring problem on this roll or else I had bad luck.
Can you help me?
Thank you very much
Best regards
Elite Direto the regulator lock was broken inside
Moderators: Elite Admin M, Elite Admin S
Elite Direto the regulator lock was broken inside
- Attachments
-
- IMG_20190221_215829_Easy-Resize.com.jpg (183.99 KiB) Viewed 6770 times
-
- IMG_20190221_215747_Easy-Resize.com.jpg (177.35 KiB) Viewed 6770 times
- Elite Admin S
- Posts: 2773
- Joined: Tue Nov 08, 2016 10:18 am
Re: Elite Direto the regulator lock was broken inside
Hello Elite Admin,
Today I received your response, through the website where I purchased the direct (MANTEL.COM) and you said that the guarantee does not cover this type of damage. How is it possible? I simply calibrated for the first time my direct after 6 months of use !!!! and this is broken and it's my fault? Are not you going to repair or replace my trainer? This is a shame. Is this your customer service? I do not want to believe this!
Today I received your response, through the website where I purchased the direct (MANTEL.COM) and you said that the guarantee does not cover this type of damage. How is it possible? I simply calibrated for the first time my direct after 6 months of use !!!! and this is broken and it's my fault? Are not you going to repair or replace my trainer? This is a shame. Is this your customer service? I do not want to believe this!
- Elite Admin S
- Posts: 2773
- Joined: Tue Nov 08, 2016 10:18 am
Re: Elite Direto the regulator lock was broken inside
I confirm you that we cover this kind of issue.
I think there must have been a misunderstanding with Mantel. Don't worry, the problem will be solved by the person in charge (I know you're already in contact with us)
Regards
I think there must have been a misunderstanding with Mantel. Don't worry, the problem will be solved by the person in charge (I know you're already in contact with us)
Regards
Re: Elite Direto the regulator lock was broken inside
Thank you Elite for the clarification and help in the process. I ask one thing, what happened to me is normal? or is it a manufacturing defect? I'm afraid this will happen again when you have to calibrate. When do you release an official video on how to calibrate the direct correctly?
thank you very much
thank you very much
- Elite Admin S
- Posts: 2773
- Joined: Tue Nov 08, 2016 10:18 am
Re: Elite Direto the regulator lock was broken inside
Don't worry, it won't happen again.
It was probably a defect of that specific trainer and its' not a common issue, to be honest we had very very few cases like this (it's the first time I see it).
You should receive very soon the new trainer (I've been told that it has already be sent to Mantel)
Regards
It was probably a defect of that specific trainer and its' not a common issue, to be honest we had very very few cases like this (it's the first time I see it).
You should receive very soon the new trainer (I've been told that it has already be sent to Mantel)
Regards
-
- Posts: 2
- Joined: Sun Nov 11, 2018 5:14 pm
Re: Elite Direto the regulator lock was broken inside
Same problem I have encountered. So obviously there is an issue .
-
- Posts: 2
- Joined: Sun Nov 11, 2018 5:14 pm
Re: Elite Direto the regulator lock was broken inside
Same problem I have encountered. So obviously there is an issue .
Return to “Direto, Direto X, Direto XR”
Who is online
Users browsing this forum: No registered users and 34 guests