Elite Qubo Digital Smart B+ (won't re-calibrate)

Moderators: Elite Admin S, Elite Admin M

thomas.tyberghein
Posts: 2
Joined: Mon Jan 21, 2019 2:41 pm

Re: Elite Qubo Digital Smart B+ (won't re-calibrate)

Postby thomas.tyberghein » Wed Jan 23, 2019 8:35 am

Dear Guisa,
Dear Elite,

I have the same problem with my rollers. What was the solution from Elite?
The don't answer me..

( resistance very high, low power readings, can't reset, break is always on)

I hope you can help.

kind regards
Thomas
(thomas.tyberghein@telenet.be)

kpijnaker
Posts: 1
Joined: Wed Jan 23, 2019 10:32 pm

Re: Elite Qubo Digital Smart B+ (won't re-calibrate)

Postby kpijnaker » Wed Jan 23, 2019 10:34 pm

Hi there,

I seem to have the same problem. Has anyone found the solution?

Regards,
Koos

User avatar
Elite Admin S
Posts: 1586
Joined: Tue Nov 08, 2016 10:18 am

Re: Elite Qubo Digital Smart B+ (won't re-calibrate)

Postby Elite Admin S » Wed Feb 13, 2019 12:42 pm

This kind of issue requires a deeper analisys and some tests.
Please contact our customer care at myetraining@elite-it.com, the customer care will answer you within 48h

Regards

jorisvanderhenst
Posts: 4
Joined: Thu Dec 20, 2018 5:14 pm

Re: Elite Qubo Digital Smart B+ (won't re-calibrate)

Postby jorisvanderhenst » Wed Mar 06, 2019 9:56 am

I had a similar problem. Guarantee period just expired. I informed elite end of 2018. A lot of mails from both sides and promises from their side (they would send a carrier to pick up the trainer and fix it but this carrier never showed up while i reserved time for it twice) and more than 2 months later i decided to give up. I'am buying a new trainer and it will be a tacx. Really disappointed in how Elite handled this.

jorisvanderhenst
Posts: 4
Joined: Thu Dec 20, 2018 5:14 pm

Re: Elite Qubo Digital Smart B+ (won't re-calibrate)

Postby jorisvanderhenst » Wed Mar 06, 2019 9:57 am

I had a similar problem. Guarantee period just expired. I informed elite end of 2018. A lot of mails from both sides and promises from their side (they would send a carrier to pick up the trainer and fix it but this carrier never showed up while i reserved time for it twice) and more than 2 months later i decided to give up. I'am buying a new trainer and it will be a tacx. Really disappointed in how Elite handled this.

ashted
Posts: 1
Joined: Sun Apr 21, 2019 2:16 am

Re: Elite Qubo Digital Smart B+ (won't re-calibrate)

Postby ashted » Sun Apr 21, 2019 2:20 am

Turns out there's a threaded shaft inside that got so bound up that the motor which is supposed to adjust the resistance doesn't have the strength to turn it. A little dry chain oil in the right spot and running it back and forth by hand seems to have freed it up and it seems to be working again. In fact, it's significantly quieter making adjustments (like the initial calibration) than when I first bought it.

mmachado70
Posts: 1
Joined: Tue Feb 25, 2020 3:26 am

Re: Elite Qubo Digital Smart B+ (won't re-calibrate)

Postby mmachado70 » Tue Feb 25, 2020 4:11 am

Dear friends,
My name is Marcelo and I am from Brazil. I am having serious problem with my Elite Qubo Digital (Smart / Interative), and I am looking for your different experiences to help me to identify what is happening..
Since I bought this equipment I have been using Zwift and so far I have never had any problems, but now, since last week, when I am using this trainner on Zwift (conected to Zwift App) the resistance simply becomes high (very high), the power value that appears on the computer screen is low (low power reading) and the flywheel super hot. Even after several actions that I performed (disconnect and reconnect to Zwift / switching off the power for a few minutes / turning the power off and on / removing Zwift App from the computer and then reinstalling it again); the trainner did not go back to reset itself.

Please, have any of you ever had a similar problem? Managed to solve ? Does anyone have any suggestions on how to solve?

Thank you in advance.

Regards
Marcelo Machado
(mmachado70@yahoo.com.br)


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