Suddenly zero power and cadence

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julianharper144
Posts: 2
Joined: Wed Nov 07, 2018 10:59 pm

Suddenly zero power and cadence

Postby julianharper144 » Wed Nov 07, 2018 11:09 pm

My Direto has been working fine over Bluetooth with my iPhone until last night when on Zwift when suddenly cadence and power dropped to zero. I kept pedalling and after about 30 seconds it came back but only for about another ten minutes when it went again and hasn’t come back. It shows as connected in Zwift. I have connected to the MyETraining app and gone through calibration but it gets stuck on the ‘pedal faster’ screen. I have deleted and reloaded all apps. Rebooted the Direto but all to no avail. It worked faultlessly for the first 5 weeks so now completely fed up.

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Elite Admin S
Posts: 1885
Joined: Tue Nov 08, 2016 10:18 am

Re: Suddenly zero power and cadence

Postby Elite Admin S » Fri Nov 16, 2018 12:18 pm

I see that you're already in contact with our customer care to solve the problem

Regards

ASnatchA@gmail.com
Posts: 1
Joined: Wed Nov 21, 2018 8:48 pm

Re: Suddenly zero power and cadence

Postby ASnatchA@gmail.com » Wed Nov 21, 2018 8:51 pm

I'm having this exact same issue. I've been riding for about a month flawlessly and now all of a sudden it drops for about 5 to 10 seconds every 5 minutes or so. I've been disconnecting. Everything wireless in the room and resetting everything and haven't solved it. Super frustrating.

Has there been any resolve for this problem. It's killing my workouts.

julianharper144
Posts: 2
Joined: Wed Nov 07, 2018 10:59 pm

Re: Suddenly zero power and cadence

Postby julianharper144 » Thu Jan 17, 2019 11:44 pm

My connection never came back eventually and the unit had to be replaced under warranty.

JOK
Posts: 3
Joined: Sun Jan 27, 2019 11:32 pm

Re: Suddenly zero power and cadence

Postby JOK » Tue Jan 29, 2019 11:25 am

I've only had mine 4 days and this is happening to me. Fine for about 30 minutes then just keeps dropping out.
An answer would be nice!

JOK
Posts: 3
Joined: Sun Jan 27, 2019 11:32 pm

Re: Suddenly zero power and cadence

Postby JOK » Tue Jan 29, 2019 11:26 am

I've only had mine 4 days and this is happening to me. Fine for about 30 minutes then just keeps dropping out.
An answer would be nice!


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