Direto no power reading

Moderators: Elite Admin M, Elite Admin S

elmiyaacob
Posts: 4
Joined: Fri Aug 03, 2018 2:00 pm

Direto no power reading

Postby elmiyaacob » Sun Sep 02, 2018 5:10 am

OK after 1 month using this trainer im getting this issue. while i was doing a workout suddenly power drops to 0 and never came back. seems like it does pair up fine.

Image

Ive tested with myetraining app and same thing, no power recorded. What can i do with this.

User avatar
Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto no power reading

Postby Elite Admin S » Mon Sep 03, 2018 9:16 am

It seems a disconnection problem.
It may be due to interference.

Please try in this way: use a usb extension cable to put the ant dongle closer to the trainer.
Let me know if the situation improves.

Regards

elmiyaacob
Posts: 4
Joined: Fri Aug 03, 2018 2:00 pm

Re: Direto no power reading

Postby elmiyaacob » Wed Sep 05, 2018 3:04 am

I've tested with an extension cable and placing the ant dongle directly on top of the trainer. Still no power.

Dongle works, it works with my hr strap and cadence sensor

User avatar
Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto no power reading

Postby Elite Admin S » Wed Sep 05, 2018 8:06 am

You said that during the trainer power suddenly goes to 0 (so, it's not always 0).
Can you confirm me that this happen in both Zwift and my e-training?
Can you tell me what happen to speed when power goes to 0 in my e-training? Does it freeze or still works?

Also, please do this test. Unpair the external cadence sensor you're using and tell me if the issue is still there.

Regards

v2k
Posts: 1
Joined: Mon Dec 24, 2018 12:22 am

Re: Direto no power reading

Postby v2k » Mon Dec 24, 2018 12:24 am

Exact same problem here. It's stuck on 0 W. Did you find a solution or is the unit broken?


Return to “Direto, Direto X, Direto XR”

Who is online

Users browsing this forum: No registered users and 11 guests