Direto resistance very high

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blaircabot
Posts: 1
Joined: Sat Feb 24, 2018 3:55 pm

Direto resistance very high

Postby blaircabot » Sat Feb 24, 2018 4:01 pm

I got a Direto last week and have been having problems with the resistance. It is very high and will not change. Pedaling in the easiest gear at 70rpm is 220 watts.

It pairs to the My ETraining app and calibrate well (although it's hard to do with such a high resistance). In the app using the + and - to change resistance does not make a difference.

Using it with Zwift and my Garmin 520 is the same, very high resistance and it doesn't change at all. Anyone else have a similar problem?

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Elite Admin S
Posts: 1263
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto resistance very high

Postby Elite Admin S » Wed Mar 21, 2018 12:46 pm

Hi

I see that you've already solved the problem with our customer care (there was a problem on the electronic board)

Regards

joakimlindholm1
Posts: 1
Joined: Thu Jun 21, 2018 8:59 pm

Re: Direto resistance very high

Postby joakimlindholm1 » Thu Jun 21, 2018 9:03 pm

Hi,

I have a similar problem. The trainer worked for the first 5 minutes but then got stuck at a very high resistance. When I decrease power in the elite app, nothing happens. Any idea on how to fix this?

Kind Regards!
Joakim

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Elite Admin S
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Joined: Tue Nov 08, 2016 10:18 am

Re: Direto resistance very high

Postby Elite Admin S » Mon Jun 25, 2018 11:25 am

@joakimlindholm1,

Contact the customer care at myetraining@elite-it.com (it's necessary to investigate further)

Regards


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