Direto XR-T stopped working mid update

[eric.stenhede]

I have a new Direto XR-T. I installed the myETraining app and then turned on my Direto XR-T. The lights started blinking blue. The app found the trainer, and I connected to it. Afterwards, I went to update it, and it told me I had to install another app — so I did.

In the new app, I found my Direto XR-T, and it said I had version 79 and could update to version 89. I downloaded the update and started it. After a minute or so, it told me that to continue the update, I had to unplug my trainer from the power and plug it back in after a few seconds. It said the update would resume automatically.

I unplugged the trainer, but when I plugged it back in, there were no lights anymore (neither blue nor red). The app said the update had failed, and now my trainer just doesn’t work. When I plug it in, it makes the usual noise, but there are no lights at all. I can’t connect to it, not even manually.

What can I do? This is absurd!

I opened a ticket, but no reply yet. Did this happen to anyone already? Is there a solution, or my trainer just broke down??

[rolf.marggi]

I have a similar story with my Suito T. The firmware update with the "upgrado" app failed. Now it makes the usual noise on power up and the blue LED flashes, but it won't connect to anything, neither via bluetooth nor ANT+. I hope the failed update didn't brick it.