Tuo trainer showing too high power numbers

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matejmedveczky
Posts: 1
Joined: Mon Nov 27, 2023 7:48 pm

Tuo trainer showing too high power numbers

Postby matejmedveczky » Mon Nov 27, 2023 7:54 pm

Hey,
I have an issue with my Elite Tuo trainer. It worked perfectly but the other day, after calibration (which I did the exact same way like I normally do) it started showing really high power numbers (I was just spinning my legs and the power numbers were 500-600W). I tried to calibrate it many times with different apps (Zwift, myETraining app, through Garmin 530) and I even tried to update the firmware through the Upgrado app. None of this worked and my trainer is not under warranty anymore. Do you have any ideas what can I do?
Thanks

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Elite Admin S
Posts: 2776
Joined: Tue Nov 08, 2016 10:18 am

Re: Tuo trainer showing too high power numbers

Postby Elite Admin S » Tue Nov 28, 2023 8:30 am

Hi

This seems rather unusual. It's possible that there was an error in memory writing following the calibration process.
I recommend reaching out to our support team using the following link:
https://support.elite-it.com/en/ticket

Regards


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