Tuo not working

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r.meekel
Posts: 1
Joined: Sat Oct 23, 2021 12:04 am

Tuo not working

Postby r.meekel » Sat Oct 23, 2021 12:07 am

Just arrived today new.
In each app like zwift, e trainer it connects via bt but says start pedaling and nothing is happening.
E.g. in zwift the avatar does not move at 0w when pedaling. Same for my etraining.
I assume something is wrong and will return the product.

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Tuo not working

Postby Elite Admin S » Tue Oct 26, 2021 11:33 am

Hi

Before returning the trainer, try contacting our support:
https://support.elite-it.com/en/ticket
The guys there will ask you some specific test

Regards


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