Zumo trainer calibration issue

[klmnrchrd]

Dear Elite,

I've got a Zumo trainer second hand in very good condition, it worked flawlessly out of the box yesterday. Today I've did a quick calibration in both the Elite android app, and in Zwift so I can start using the trainer as I intended.

Now the trainer doesn't provide any resistance, unlike yesterday when I quickly tried it out with Zwift. I can adjust the resistance, but only in the windows version of the Elite My E-training app. I am connected to my devices via Bluetooth.

Can I somehow reset the trainer to the factory default settings? This is really frustrating.

Thank you in advance,
Richárd

[Elite Admin S]

Good morning

Please contact the customer care as it is necessary to check the functionality of the circuit board:
https://support.elite-it.com/en/ticket

Regards

[klmnrchrd]

Thank you! I've already did that, and today they got back to me with a couple of tests. I hope we can fix the issue!