Power off in the middle of a session

[herbvdr]

Recently, the my trainer just powers down/ disconnects from my laptop in the middle of a ride (Wahoo Systm). I can see a red LED on so there is still power but I have to unplug/ power off and power on again. Any suggestions on how to stop this happening?

[Elite Admin S]

Hi

Does this happen also if you use a different device/app?
If it is so, please contact the support:
https://support.elite-it.com/en/ticket

Regards