Power meter and controller stopped working (ERG mode)

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hernandez_christ
Posts: 58
Joined: Wed Jan 06, 2021 10:20 pm
Location: France

Re: Power meter and controller stopped working

Postby hernandez_christ » Sat Jan 30, 2021 6:13 pm

I plugged in again today the HT and I tested again - - > same issue.
If I go for my e training, training by level, when I increase the level I can hear a small noise in the device, which I guess is the motor to move the magnetic system, but simply nothing more happen. Usually there is some bigger noise which is not happening anymore. I m going to contact the support. A device broken after a month only, less than 1000km, for a price of 700€... And not being the only one...

DDmors
Posts: 25
Joined: Wed Oct 14, 2020 1:30 am

Re: Power meter and controller stopped working (ERG mode)

Postby DDmors » Mon Feb 01, 2021 3:54 pm

Create General form with all the customer reporting this issue.

viewtopic.php?f=13&t=2887

Suggest to post on this form

hernandez_christ
Posts: 58
Joined: Wed Jan 06, 2021 10:20 pm
Location: France

Re: Power meter and controller stopped working (ERG mode)

Postby hernandez_christ » Wed Feb 03, 2021 11:27 am

I got a reply from the support and I need to iterate with them, sending video and so on. But the support guy suggested a problem with the motor having lost its zero position, and so my understanding then not being able to move.
I'll keep you posted folks.

hernandez_christ
Posts: 58
Joined: Wed Jan 06, 2021 10:20 pm
Location: France

Re: Power meter and controller stopped working (ERG mode)

Postby hernandez_christ » Fri Feb 05, 2021 2:33 pm

Just got answer from the support. Looks like one electronic board, at least one of its components, is dead. They are sending the replacement part and they already provided me with the procedure.
The board is free of charge.

I saw in another post this happened to another person, but after some time the new board had again the same problem. Hopefully Elite could resolve this quality issue with their provider and on my side it will be fine.

At least, even being disappointed that a new device get an issue that soon, I'm satisfied with the support from Elite: responsive and not rejecting anything on me. I mention it because I saw other members here having different experience. Hopefully I won't need them again.

I'll keep you posted

Hope for the future : Elite to be active on their forum for their community.

DDmors
Posts: 25
Joined: Wed Oct 14, 2020 1:30 am

Re: Power meter and controller stopped working (ERG mode)

Postby DDmors » Sat Feb 06, 2021 11:12 pm

Support has also gotten back to me and they are sending a replacement mother board.

I am glad they have provided a solution to my issue. I hope they know the cause of the problem and have an updated mother board version. I really hope not to be on this situation again in 6 months.

kimbogus
Posts: 5
Joined: Tue Jan 26, 2021 3:42 pm

Re: Power meter and controller stopped working (ERG mode)

Postby kimbogus » Tue Feb 09, 2021 11:09 pm

Hi guys,

having new issues with my Elite Nero. Since I did the update the spindown gives me a value of about 7800, which relates in horrible resistance in Zwift. I suddenly can hardly reach 150 watts in flat without having the feeling of an 6% slope.
Doing a spindown in Zwift results in the same intense resistance.

Seems like the software is buggy or something.
Anyone having the same problem with the ELite Nero?

hernandez_christ
Posts: 58
Joined: Wed Jan 06, 2021 10:20 pm
Location: France

Re: Power meter and controller stopped working (ERG mode)

Postby hernandez_christ » Wed Feb 17, 2021 11:04 am

Update on my situation. I received the motherboard yesterday and I replaced the broken one. The operation itself is OK, even if there is not much space to access the wires and plugs.

Now I see the motor moving and this morning I had a ride on zwift where everything went perfect.

Hopefully it won't happen again.

Support was good, but you have to contact them directly as they are maybe not following much the forum.

barricourt.thomas123
Posts: 2
Joined: Sun Feb 21, 2021 6:31 pm

Re: Power meter and controller stopped working (ERG mode)

Postby barricourt.thomas123 » Sun Feb 21, 2021 7:08 pm

Hello i have no cadence showing anymore on élite app with suito. Help.


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