Rubbing noise and wobble.

[Schpongo]

I just received my new Elite Suito. After setting it up I'm sad to report that there is a slight rubbing noise coming from the back of the trainer. Also when I bring it up to speed and the stop peddling my bikes cockpit starts to vibrate / oscillate. I assume the flywheel isn't true.

Is there a quick way to fix this or shall I send my trainer back and get a replacement?

Greetings
Daniel

[Elite Admin S]

Hi

Please contact our customer care at myetraining@elite-it.com.
Add also a video in which we can hear the noise and also the wobble is visible

Regards

[nhonore]

Bonjour. I have exactly the same issue. My SUITO is new, just received and I cannot pedal as there is strong noise in the rotor.
It looks like a noise of friction between 2 discs exactly inside the rear engine.

Bonjour. J'ai exactement le même problème. Mon SUITO est neuf, vient de recevoir et je ne peux pas pédaler car il y a un fort bruit dans le rotor. On dirait un bruit de frottements entre 2 disques exactement à l'interieur du moteur arrière.

HELP!

[nhonore]

Bonjour

I did not solve my issue.
I had to send back to ELITE the SUITO home trainer.
They reimburse me.

Nicolas

[andraz.win]

My elite suito vibrates so much that walls shake.

I think the flywheel is not good. Here is a video:
https://youtu.be/13Th20GzgSc

[Elite Admin S]

@andraz.win,

please contact the customer care:
https://support.elite-it.com/en/ticket

Remember to add the trainer serial number and the link of the video

Regards