Suito-T problems after software update

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vrudolfs
Posts: 1
Joined: Fri Dec 10, 2021 9:23 pm

Suito-T problems after software update

Postby vrudolfs » Tue Dec 14, 2021 4:23 pm

Hello! Last weekend I got my new Elite Suito-T trainer and before I started it, I updated it through the Elite upgrado app. When the update was done and the cassette was installed, I took it to my training room where I would connect the bike with trainer, but when I reconnected the trainer, it no longer worked. At first, middle light comes on for short time, the trainer makes a small sound and that's it. Additionally, I added a link to the video where I show the problem. I don't know what to do, so I'd like to know what can I do! I also checked the adapter voltage and it was 12V so i guess that can not be the problem! :(
Video with the problem - https://www.youtube.com/watch?v=XNzcczg8ldM

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Suito-T problems after software update

Postby Elite Admin S » Wed Dec 15, 2021 12:20 pm

Hi

Please contact the customer care. It seems something related to the electronic circuit board.
https://support.elite-it.com/en/ticket

Regards

vladimiro.mourato
Posts: 2
Joined: Wed Jan 26, 2022 11:14 am

Re: Suito-T problems after software update

Postby vladimiro.mourato » Wed Jan 26, 2022 12:32 pm

Hello,
i have the same problem after i try to do the upgrdade to the last one.
did you resolve the problem?
tks

phigen
Posts: 4
Joined: Wed Jan 26, 2022 3:38 pm

Re: Suito-T problems after software update

Postby phigen » Wed Jan 26, 2022 3:39 pm

Same problem and the Suito become very harder to pedal.

https://youtu.be/L_1-HpCSe68

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Suito-T problems after software update

Postby Elite Admin S » Mon Jan 31, 2022 2:04 pm

Hi guys

If your trainer resistance seems to be stuck, first thing to check is the motor.
Run my e-training and select level mode. Pedal at constant speed and increase gradually the level.
If the resistance doesn't change, there may be a problem on the electronic board or on the motor.
In this case, contact our customer care:
https://support.elite-it.com/en/ticket

Regards

phigen
Posts: 4
Joined: Wed Jan 26, 2022 3:38 pm

Re: Suito-T problems after software update

Postby phigen » Wed Feb 09, 2022 9:24 am

Problem solved : new electronic card.
Thank you Elite support.
I hope problem solved for a long time...

frennarp78
Posts: 1
Joined: Wed Mar 23, 2022 8:19 pm

Re: Suito-T problems after software update

Postby frennarp78 » Wed Mar 23, 2022 8:24 pm

Hi
Aaarrghhh…same problem for me…just bought a Elite Sterzo smart, and upgraded that via the Elite app, and after that the trainer,,,hahahah..(crazylaugh)…sittning here now with a brand new updated Sterzo and a not working trainer…. :evil: :lol:

timo.schindler
Posts: 1
Joined: Wed Mar 30, 2022 2:29 pm

Re: Suito-T problems after software update

Postby timo.schindler » Thu Mar 31, 2022 12:36 pm

The support can help you. Quick response and fixing was easy!

fernando.cruceros
Posts: 1
Joined: Wed Jun 29, 2022 6:19 pm

Re: Suito-T problems after software update

Postby fernando.cruceros » Thu Jun 30, 2022 8:41 pm

Having the same problem, I contacted customer support, but I live in Mexico and the time difference between Mexico and Italy is not helping.
I will keep you posted if we can find a solution for this problem.
Links to the videos:
https://photos.app.goo.gl/JQngxJQS6RGx3HwJ7
https://photos.app.goo.gl/H5LhizRjYUo8DvXd8

f.siebeling
Posts: 1
Joined: Wed Sep 28, 2022 8:29 pm

Re: Suito-T problems after software update

Postby f.siebeling » Wed Sep 28, 2022 8:31 pm

Suito werkt niet na Update.

Mijn suito-t geef tijdens de training wel de tijd en mijn hartslagmeter maar geen snelheid en afgelegde afstand. het fietsje beweegt niet


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