Suito-T issue - knocking sound

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k.wyzykowski
Posts: 1
Joined: Mon Nov 08, 2021 3:19 am

Suito-T issue - knocking sound

Postby k.wyzykowski » Mon Nov 08, 2021 3:20 am

Hi.

I have a problem with Suito. There is an unnatural, loud, rhythmic, tapping sound coming out of it. What's causing it? I did some research among my friends and on the Internet and this sound occurs for some people and not for others. I've recorded a video:

https://www.youtube.com/watch?v=DK9rKR-oJIA


Thank you,
Konrad.

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Elite Admin S
Posts: 2426
Joined: Tue Nov 08, 2016 10:18 am

Re: Suito-T issue - knocking sound

Postby Elite Admin S » Wed Nov 10, 2021 11:30 am

Hi Konrad

I see that you're already in contact with our customer care.
Go on with them

Regards

l.konrad
Posts: 1
Joined: Wed Dec 01, 2021 3:14 pm

Re: Suito-T issue - knocking sound

Postby l.konrad » Wed Dec 01, 2021 3:25 pm

Hi,

could u figure out what the Problem was?
I'm having the same problem on my Elite Suito. Its just 5 Days old and i have no idea on what's wrong!

DS
Lars

l.lolly
Posts: 3
Joined: Mon Dec 27, 2021 5:45 pm

Re: Suito-T issue - knocking sound

Postby l.lolly » Mon Dec 27, 2021 5:54 pm

Hi to all,

I think i just have the same issue: ls there anybody down here (admin or other) with a little clue or little help?
Thanks by now!

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Elite Admin S
Posts: 2426
Joined: Tue Nov 08, 2016 10:18 am

Re: Suito-T issue - knocking sound

Postby Elite Admin S » Tue Dec 28, 2021 10:41 am

Hi guys

Every time you have strange noises or vibrations coming from the trainer, it's necessary to contact the support.
Specify the trainer model, serial number and add a video in which we can hear the noise (as usually the video files are large, a good thing to do is to use a file sharing site - for example www.wetransfer.com - to upload the video

https://support.elite-it.com/en/ticket

Regards

l.lolly
Posts: 3
Joined: Mon Dec 27, 2021 5:45 pm

Re: Suito-T issue - knocking sound

Postby l.lolly » Wed Dec 29, 2021 10:40 am

Thanks by now for your answer.

I've send a first message this monday, yet. (Through the url you've given in this thread, just above)
And i've just give a second one, this morning, through the Elite application (MyEt-traing/general/contact us)
(Everytime, i 've linked a video with onedrive url)

For now and since two days, i'm waiting for an answer: could you eventually give it a "kind little punch"? ;)

A poor (and stuck) lonesome home-biker....

l.lolly
Posts: 3
Joined: Mon Dec 27, 2021 5:45 pm

Re: Suito-T issue - knocking sound

Postby l.lolly » Thu Dec 30, 2021 5:41 pm

Hi to all again,

I can confirm today that i had a message from "Federico-ELite": We are in discussion about the problem discussed above.
I Think i must advise to all with such problem to adress to https://support.elite-it.com/en/ticket, ...just like Elite admin "S" advise it (see above again! :D )

(For information, i chose to turn from Suito to Direto-XR... But that's not an eco-neutral solution ( ;) !!)
As far as i'm sure that there's another good end to this prob, arguing with Elite or the commercial supplier)


Enjoy this end of Year, ... and Enjoy the next !!
See you all!


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