abrasion on plastic housing from front wheel

[damien.borcovsky]

I've been using my Nero since January 2022 and I've tapped the plastic housing to the side of the front roller enough times with my front wheel that the rubber sidewall on my tire has abraded a groove in to the plastic housing. This housing needs to be built tougher to be able to withstand occasional abrasion from the tyre. Any tips on how to better protect it? Is this part replaceable if it gets really bad?
Thanks
Damien

[Elite Admin S]

Hi

You shouldn't have any groove into the drum, it's quite strange.
There may be some rubber, that can be cleaned, but not a groove.
Please contact our support and send some photos so we can check the situation:
https://support.elite-it.com/en/ticket

About the drum, I reassure you that it is possible to replace them.

Regards