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Kura no longer recognised on Windows?

Posted: Tue Jun 26, 2018 12:21 pm
by Velottante
My Kura has stopped being recognised on my Windows 10 PC & other devices. I use Maximum Trainer as the recording app on the PC though it links & recognises the trainer, it no longer will record power, speed or cadence? MY HR monitor is fine so it's not the ANT+ stick either.
All lights are flashing as they should & up until a couple of weeks ago everything was fine. I have tried different PC's, phones & tablets & all are the same, nothing is showing?
Any advice would be appreciated?

Re: Kura no longer recognised on Windows?

Posted: Tue Jun 26, 2018 12:36 pm
by Elite Admin S
If you do again the configuration, the serial number of the trainer appears regularly on the list of available devices?

Re: Kura no longer recognised on Windows?

Posted: Tue Jun 26, 2018 3:13 pm
by Velottante
Only in bluetooth, not ANT but it is still not showing any power, cadence or speed?

Re: Kura no longer recognised on Windows?

Posted: Wed Jun 27, 2018 9:19 am
by Elite Admin S
Please contact the customer care at myetraining@elite-it.com, it is necessary to investigate further.

Regards

Re: Kura no longer recognised on Windows?

Posted: Wed Jun 27, 2018 1:46 pm
by Velottante
Thank you. As an update, I was able to get my apps to recognise the Kura using ANT+ however they are still not able to show power, speed or cadence. On a different app I can see the signal strength & it keeps varying from nothing to low to high.
I will contact customer support for further advice.