Data problem

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stefan.huber
Posts: 2
Joined: Thu May 06, 2021 5:53 am

Data problem

Postby stefan.huber » Thu May 06, 2021 6:05 am

Using an windows pc since I have rund a Zwift software update i do have the problem with Zwift, Bkool and other virtual software.
The software detect the Elite Nero Trainer and show the item in their connection boards. But running an session their is no effect to the avartar and no speed or watt are shown.
The Nero also reacted to hills and is harder to push.
This happens either unsing bluethoos or ANT+
The distance from Laptop to Nero has not changed and bkool shows good connection.

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Elite Admin S
Posts: 2776
Joined: Tue Nov 08, 2016 10:18 am

Re: Data problem

Postby Elite Admin S » Thu May 06, 2021 9:03 am

This is really a strange behavior.
Please contact our customer care:
https://support.elite-it.com

Regards

stefan.huber
Posts: 2
Joined: Thu May 06, 2021 5:53 am

Re: Data problem

Postby stefan.huber » Thu May 06, 2021 9:47 pm

no direct kontakt available there - only FAQ - no real help

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Elite Admin S
Posts: 2776
Joined: Tue Nov 08, 2016 10:18 am

Re: Data problem

Postby Elite Admin S » Fri May 07, 2021 8:40 am

Hi guys

It's necessary to select a product, then you'll see the link.
Anyway, here's a direct link:
https://support.elite-it.com/en/ticket


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