No interactive resistance on e-motion smart rollers

RealAxiom, RealTour, RealPower, Real Turbo Muin, Real emotion

Moderators: Elite Admin S, Elite Admin M

rbartolo67
Posts: 1
Joined: Sat Feb 10, 2018 3:16 am

No interactive resistance on e-motion smart rollers

Postby rbartolo67 » Sat Feb 10, 2018 3:27 am

I'm having an odd issue with my e-motion smart rollers by insideride. The rollers utilize a Qubo smart b+ resistance unit. Everything has worked flawlessly for the last 3 months. When using Zwift the resistance would adjust as expected when going uphill. Now there is nothing. The unit is still functioning in that it sends out power values through the ANT+, but resistance doesn't change. When I use the Elite MyTraining app I'm able to connect to the unit, see the watts I am producing, but when I adjust resistance levels there is no change.

The other oddity is on startup. When the unit is plugged in it no longer makes the tell-tale growl sound as in initiates and sets the magnets. It's almost like something is stuck.

Any idea?

User avatar
Elite Admin S
Posts: 1252
Joined: Tue Nov 08, 2016 10:18 am

Re: No interactive resistance on e-motion smart rollers

Postby Elite Admin S » Fri Feb 16, 2018 11:41 am

Please contact the customer care at real@elite-it.com

regards


Return to “Real trainers”

Who is online

Users browsing this forum: No registered users and 2 guests