Real Turbo Muin Smart B+, Ant+ connection is not possible

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gbpakito
Posts: 1
Joined: Mon Oct 09, 2017 10:23 am

Real Turbo Muin Smart B+, Ant+ connection is not possible

Postby gbpakito » Mon Oct 09, 2017 10:30 am

Good Morning,
I have a Real Elite turbo muin smart B + and I have problems connecting to Real software (latest version) through ant +.
I tried the connection but it always returns me an Ant + error message. The trainer is left with the red light blinking and there is no way to connect it to the Real software. However if I can connect it to other software like Bkool and Zwift.
Please can you tell me what I need to do to be able to connect it? I'm desperate.

Thank you very much,

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Real Turbo Muin Smart B+, Ant+ connection is not possible

Postby Elite Admin S » Mon Oct 09, 2017 10:57 am

Please contact our customer care at real@elite-it.com to investigate the situation

Regards


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