Official Forum

My real turbo muin gives the "ant device not found" error when I try to find it using the software. I have seen people with this sort of error a lot, except none of their fixes work for me.

I have downloaded the software from the website and it is up to date. I've entered in my serial number (is it 5 digits for everyone else?) The usb stick drivers are correct, the usb stick actually works when using it to detect my ant+ devices other than the actual trainer in trainerroad. I just can't get it to find my trainer.

When I plug in the trainer it vibrates and makes a noise for a while and then stops briefly before vibrating and making the noise for a while longer. It then stops vibrating and making a noise. All the while a red LED flashes somewhere inside the housing and this continues to flash indefinitely. Is all of this normal?

Thanks,

T

Hi

Please can you tell me the serial number of your trainer?
Can you also tell me which version of Real do you have?
If you use our my e-training app on a smartphone, are you able to connect to the trainer?

Regards

Hi
Someone speak Spanish?

@pscordo

Hola
Si quieres, hablo un poco de espanol.
Necesitas ayuda?