Real Turbo Muin not connecting

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toby.pp
Posts: 1
Joined: Wed Aug 02, 2017 10:01 pm

Real Turbo Muin not connecting

Postby toby.pp » Wed Aug 02, 2017 10:09 pm

My real turbo muin gives the "ant device not found" error when I try to find it using the software. I have seen people with this sort of error a lot, except none of their fixes work for me.

I have downloaded the software from the website and it is up to date. I've entered in my serial number (is it 5 digits for everyone else?) The usb stick drivers are correct, the usb stick actually works when using it to detect my ant+ devices other than the actual trainer in trainerroad. I just can't get it to find my trainer.

When I plug in the trainer it vibrates and makes a noise for a while and then stops briefly before vibrating and making the noise for a while longer. It then stops vibrating and making a noise. All the while a red LED flashes somewhere inside the housing and this continues to flash indefinitely. Is all of this normal?

Thanks,

T

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Elite Admin S
Posts: 1572
Joined: Tue Nov 08, 2016 10:18 am

Re: Real Turbo Muin not connecting

Postby Elite Admin S » Thu Aug 03, 2017 8:16 am

Hi

Please can you tell me the serial number of your trainer?
Can you also tell me which version of Real do you have?
If you use our my e-training app on a smartphone, are you able to connect to the trainer?

Regards

pscordo
Posts: 1
Joined: Mon Aug 07, 2017 9:28 pm

Re: Real Turbo Muin not connecting

Postby pscordo » Mon Aug 07, 2017 9:36 pm

Hi
Someone speak Spanish?

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Elite Admin S
Posts: 1572
Joined: Tue Nov 08, 2016 10:18 am

Re: Real Turbo Muin not connecting

Postby Elite Admin S » Mon Aug 28, 2017 8:19 am

@pscordo

Hola
Si quieres, hablo un poco de espanol.
Necesitas ayuda?


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