Bluettoh connection works only one time after batter change

[iuri.nog52]

Hello,

I just bought a new Qubo digital smart b+.
I sucedeed the bluetooh connection at the first time, but not after.
Everytime I want to use the trainer, I need to open the battery case and click once in the small button aside the battery.
As soon as I click, the application reconnize the capteur and the information.

Do you know why is this problem happening ?
Thank you in advance.

[Elite Admin S]

Qubo Digital Smart B+ does'nt have a battery (it is powered by a power supply).
I suppose that you have a Qubo Power mag smart B+.

It's a strange behavior.
The electronic board switches to stand-by mode when it doesn't sense any movement for some time.
Then, it should switch off as soon as you start pedaling on the trainer (or when you press the button on the side of the battery holder).

When the training start, the data flow properly?
If it is so, it seems a problem on the circuit board (the board doesn't "wake up" when you pedal on the trainer).
In this case, you have to contact the support:
https://support.elite-it.com/en/ticket

Regards

[iuri.nog52]

Hello,

Thank you for your quick reply.

Indeed, the I've bought the Qubo Power mag smart B+.
And the correct description is the board doesn't "wake up" when you pedal on the trainer.
I'm gonna open a ticket in the link you have sent.

Thank you once again.
Regards,