Terrible sound from my drivo

[nkonovski]

I've another unexpected noise from my new (3month) Drivo II. The plastic body is creaking.
See here https://www.youtube.com/watch?v=s77k4WHmC_M.

Where is it coming from and how can this be fixed?

Is there any solution, yday just spot my drivo do make the same plastic creaking noise.
Not sure where exactly is the problem, but the noise come just like in the video when push the bike from side to side

[kspaar66]

I’ve sent back my device to Elite (without cost). They said that they had ‘just’ to tighten the free wheeling hub. Was ok when it came back ...

[nkonovski]

Thanks for replay.

Interesting, yday just remove the plastic cover from one side and try to do side pressure and seems to not make any noise so I made a conclusion that problem come from plastic cover (my unit have broken cover from the day one).
But will try to tight free wheel hub if possible

[Elite Admin S]

@nkonovski,

if you are having any problem contact our customer care at myetraining@elite-it.com.
We will give you all the instructions to check the cause and solve the problem

Regards

[michaelwestergaard]

I removed the covers and lubricated the belts with silicone spray.

https://youtu.be/QH2p77PVak4

I also adjusted the belt tension after a test run after the lubrication as the belt slipped at bit when the gradient was 10%+

https://youtu.be/o797umVx1lw

If you need to adjust the belt tension just follow the description in the manual, but remember to tighten the locking bolt again afterwards as this step has not been included in the manual.

I now have a silent trainer again that feels smooth