Drivo Noise, Belt Slipping & Cleaning

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stephentaylor4468
Posts: 2
Joined: Mon Jan 16, 2023 8:12 pm

Drivo Noise, Belt Slipping & Cleaning

Postby stephentaylor4468 » Mon Jan 16, 2023 9:23 pm

I've had a Drivo since June 2020 which has done about 17000km over that time. I've 3 issues I hope folk can help with:

1. Belt slipping - this has just started in the last couple of days
2. Noise - not the squeaking of the belt but sounding more serious. Not sure if related to slipping belt
3. Cleaning - the inside is full of rubber fragments that when wiped just smudge leaving black marks on the cover. Any suggestions for cleaning?

Unfortunately I can't upload any photos or videos as the files are too large.

Thanks for any help / suggestions
Stephen

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Elite Admin S
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Joined: Tue Nov 08, 2016 10:18 am

Re: Drivo Noise, Belt Slipping & Cleaning

Postby Elite Admin S » Tue Jan 17, 2023 3:40 pm

Hi Stephen

All the issues seem related (and due to a belt loosening).
Please contact the customer care:
https://support.elite-it.com/en/ticket

Regards

stephentaylor4468
Posts: 2
Joined: Mon Jan 16, 2023 8:12 pm

Re: Drivo Noise, Belt Slipping & Cleaning

Postby stephentaylor4468 » Tue Jan 17, 2023 4:54 pm

Thanks - already have ticket 166294 and 166540 open and waiting a response. Sorry for 2 tickets but couldn’t upload and pictures or video with the first.
Look forward to a response
Stephen


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