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Re: Drivo II - ERG control extremely slow

Posted: Tue Feb 19, 2019 2:33 pm
by scoob
So the one time update confirms what many of us think - it should be the same set of settings for everyone.

I’ve asked for a view in the approach but no answer yet.
Could be they’re just busy though.

Good luck everyone. Great for everyone’s visibility if when you do get this fixed, one by one, how it goes and if it’s the same experience - simple one time update.

At least we’re seeing progress.

Re: Drivo II - ERG control extremely slow

Posted: Tue Feb 19, 2019 6:10 pm
by Nemysys
Hi Guys...

After a bit of delay - Elite have updated / tweaked the software on my Drivo 2....

I did some short riding while they were tweaking the settings and decided that one leg was more powerful than the other, that is why the power reading (watts) were jumping all over the pace...

Like my right leg was giving out 250w and the left leg 70w... I'd be riding in circles...!

Also changed the smoothing from 2 to 4...

I've now got to do some 'training' on the trainer to see how it performs... I'll report back...!

Paul

Re: Drivo II - ERG control extremely slow

Posted: Tue Feb 19, 2019 6:16 pm
by scoob
Thanks.
That sounds pretty hopefully then. So sounds like wasn’t a ‘one and done’ for you. In theory the smoothingnjst averages out what is displayed over a longer period. So will look like it’s jumping about less, even if it as actually jumping about still.
Interesting approach from a Elite there on that one.

Appreciate the report back. Good to hear Elite are acting.

Wonder if we can get Elite Admin S to possibly help us all understand the proven on this thread as we’ve clearly got some consistent issues. Noticed they answer most threads but oddly not this one where it’s the kit that’s the issue?

Re: Drivo II - ERG control extremely slow

Posted: Tue Mar 05, 2019 3:07 pm
by vonviniga
Hi,

@Scoob I have the same issue with with my Drivo, so please add me to your list.

Based on recent posts, it seems that there may be a way to resolve the problem with direct assistance from Elite. I am not sure exactly how to initiate this process, how do you raise a ticket?

Cheers,

Vince

Re: Drivo II - ERG control extremely slow

Posted: Tue Mar 05, 2019 3:28 pm
by scoob
Hi there.

Well at least this post appears in google searches now which was one of the reasons for starting it.
What’s been disappointing is still the lack of comms from Elite on what is clearly a long standing issue. I thought it worth giving them a few weeks to acknowledge it but still nothing - though some are individually getting fixed

Anyway - The support email address I’ve used is
myetraining@elite-it.com

I did get a reply eventually asking me to create a new configuration, re do a calibration and then run that 6min test for them.
By the time I got that reply I had already initiated the returns process for mine. Which shop did and I’m now have a trainer that simply works as it should (Tacx) who also interestingly have a chat service function in a different country to me, but respond within hours typically to customer service questions.

So I’m no longer an Elite customer unfortunately.

Good luck with contacting them. It may take 1-2 weeks to get a reply.

Re: Drivo II - ERG control extremely slow

Posted: Tue Mar 05, 2019 4:43 pm
by vonviniga
scoob wrote:Hi there.

Well at least this post appears in google searches now which was one of the reasons for starting it.
What’s been disappointing is still the lack of comms from Elite on what is clearly a long standing issue. I thought it worth giving them a few weeks to acknowledge it but still nothing - though some are individually getting fixed

Anyway - The support email address I’ve used is
myetraining@elite-it.com

I did get a reply eventually asking me to create a new configuration, re do a calibration and then run that 6min test for them.
By the time I got that reply I had already initiated the returns process for mine. Which shop did and I’m now have a trainer that simply works as it should (Tacx) who also interestingly have a chat service function in a different country to me, but respond within hours typically to customer service questions.

So I’m no longer an Elite customer unfortunately.

Good luck with contacting them. It may take 1-2 weeks to get a reply.


Thanks, I'll give it a go!

Re: Drivo II - ERG control extremely slow

Posted: Thu Mar 14, 2019 3:03 pm
by domas
UPDATE

I have been contacted by Elite support after sending request and I got Access to beta Android application to fix the problem.

It is working fine as I can tell so far so good news!

The app is in beta so it is invitation only for now but they will releases it to public in near future i think.

So if you have same problem, ping them and you will be able to change the settings your self.

Re: Drivo II - ERG control extremely slow

Posted: Sat Apr 20, 2019 11:56 am
by noawae@yopmail.com
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