Direto resistance control problems

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dewhelan
Posts: 3
Joined: Tue Apr 03, 2018 1:25 am

Direto resistance control problems

Postby dewhelan » Tue Apr 03, 2018 2:10 am

I've had my Direto for several months now, and it use it mainly with Zwift and Trainer Road, connecting to an iPhone using Bluetooth.
However, in order for either of these apps to control the trainer resistance (e.g. erg mode in Trainer Road for workouts, or Zwift controlling trainer resistance to simulate slopes), I must always "reset" the Direto by plugging it out, then back in, before starting either of these apps. If I do not "reset" the trainer in this way, the Direto can connect successfully to these apps, but neither app can control the resistance of the Direto (I only use/connect with one app at a time).
Where I encounter problems is when I'm in the middle of a ride, and for whatever reason, Trainer Road or Zwift loses connection with my Direto - when Trainer Road / Zwift regains the connection to the Direto, these apps are not able to control resistance of the Direto, and I need to both "reset" the Direto by plugging out, then back in, and also restart Trainer Road / Zwift. Thsi is frustrating, as I need to abandon a workout or ride, and then restart.
This does not happen with the My-E-Training App, hence this problem is in the interaction between the Direto trainer, and 3rd party software. The challenge when it comes to problems like this is the trainer manufacturer says its a problem with the training software, and the training software company says its a problem with the trainer - making it hard to find a resolution.
I'm posting this here to see if anyone can provide recommendations to fix this. Would appreciate any help. Cheers, Dave.

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Elite Admin S
Posts: 1382
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto resistance control problems

Postby Elite Admin S » Wed Apr 04, 2018 11:17 am

Thank you a lot for your report.
We will do some test about it and in case contact Zwift and Trainer road.

dewhelan
Posts: 3
Joined: Tue Apr 03, 2018 1:25 am

Re: Direto resistance control problems

Postby dewhelan » Thu Apr 05, 2018 3:21 pm

Great - thank you! Elite customer support also asked that I send them an e-mail at real@elite-it.com, so I've done that. Appreciate your help resolving this.

jessenj
Posts: 1
Joined: Thu Sep 13, 2018 9:01 am

Re: Direto resistance control problems

Postby jessenj » Thu Sep 13, 2018 9:04 am

Hi Guys,

I'm having the same issue, I suspect the problem will be solved if you use an Ant+ dongle and not rely on zwift Companion. I used an Ant+ dongle and had no issues until my dongle broke and I switched over to connecting devices via Zwift Companion.

Will get a dongle next week and update you.

Regards,
Johnno


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