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Elite Direto Knocking Sound

Posted: Thu Nov 30, 2017 1:45 am
by velobob
I just got my Direto today and set it up. After warming it up and doing a calibration and set off to do a TrainerRoad Workout. During the first 10 minute warmup I heard a loud knocking noise from the trainer. I did a couple of intervals and each time I returned to a lower wattage the knocking came back. Very disappointing since the trainer is brand new. Any ideas or do I pack it up and take it back to the bike shop? I have submitted a trouble ticket on the Elite site as well. Thx!

Re: Elite Direto Knocking Sound

Posted: Fri Dec 15, 2017 12:39 pm
by Elite Admin S
Hi

I see that the customer care has already helped you solving the problem

Regards

Re: Elite Direto Knocking Sound

Posted: Tue Mar 06, 2018 2:00 pm
by meekmeister
I have the same issue with my Drivo, it seems to be as I slow my pedalling that the knocking sound comes from the trainer. I've only had it for a couple of months. What can I do, return it to the store I bought it from?

Re: Elite Direto Knocking Sound

Posted: Sat May 05, 2018 3:56 pm
by alex
I have been using Direto for about 4 months. One week ago I started to hear a strange knocking sound from the trainer at power ~220-240W. When the power increases, the knocking increases too. On lower power ~150-170W there is no knocking sound.

One more observation - the knocking period matches the rear cassette revolution.

Theoretically, I still can use it but the noise concerns me - it should me more or less smooth :(

Re: Elite Direto Knocking Sound

Posted: Mon May 07, 2018 8:23 am
by Elite Admin S
Hi Alex

Are you sure that the problem is not in the cassette?
Please check if the cassette is well mounted (there must be no plays between the parts).

If still the problem doesn't solve, do a little video in which we can hear the noise and send it to myetraining@elite-it.com explaining the situation and adding as much information as possible (trainer serial number, speed and power you had when the noise appears...).
If the video is too big, upload it using a file sharing site (like wetransfer, sendspace...)

Regards

Re: Elite Direto Knocking Sound

Posted: Wed Jul 25, 2018 7:25 pm
by jamesharvey06
Elite.

I have used the turbo over winter on and off, however now that i have started using it 4/5 times a week.

I am getting a horrible clicking type noise from the inner case of the turbo. could this be the tensioner issue that i have read about.

Re: Elite Direto Knocking Sound

Posted: Thu Jul 26, 2018 8:21 am
by Elite Admin S
@jamesharvey06

It's hard to tell. Noises may be due to many causes (often are due to not perfect mounting of the cassette, for example).
The best way to act is to record a little video of the noise and send it to the customer care, the guys there will hear it and tell you what may be the cause.

Regards