Elite Direto Knocking Sound

Moderators: Elite Admin S, Elite Admin M

velobob
Posts: 1
Joined: Thu Nov 30, 2017 1:38 am

Elite Direto Knocking Sound

Postby velobob » Thu Nov 30, 2017 1:45 am

I just got my Direto today and set it up. After warming it up and doing a calibration and set off to do a TrainerRoad Workout. During the first 10 minute warmup I heard a loud knocking noise from the trainer. I did a couple of intervals and each time I returned to a lower wattage the knocking came back. Very disappointing since the trainer is brand new. Any ideas or do I pack it up and take it back to the bike shop? I have submitted a trouble ticket on the Elite site as well. Thx!

User avatar
Elite Admin S
Posts: 1252
Joined: Tue Nov 08, 2016 10:18 am

Re: Elite Direto Knocking Sound

Postby Elite Admin S » Fri Dec 15, 2017 12:39 pm

Hi

I see that the customer care has already helped you solving the problem

Regards

meekmeister
Posts: 1
Joined: Tue Mar 06, 2018 1:58 pm

Re: Elite Direto Knocking Sound

Postby meekmeister » Tue Mar 06, 2018 2:00 pm

I have the same issue with my Drivo, it seems to be as I slow my pedalling that the knocking sound comes from the trainer. I've only had it for a couple of months. What can I do, return it to the store I bought it from?

alex
Posts: 1
Joined: Sat May 05, 2018 3:51 pm

Re: Elite Direto Knocking Sound

Postby alex » Sat May 05, 2018 3:56 pm

I have been using Direto for about 4 months. One week ago I started to hear a strange knocking sound from the trainer at power ~220-240W. When the power increases, the knocking increases too. On lower power ~150-170W there is no knocking sound.

One more observation - the knocking period matches the rear cassette revolution.

Theoretically, I still can use it but the noise concerns me - it should me more or less smooth :(

User avatar
Elite Admin S
Posts: 1252
Joined: Tue Nov 08, 2016 10:18 am

Re: Elite Direto Knocking Sound

Postby Elite Admin S » Mon May 07, 2018 8:23 am

Hi Alex

Are you sure that the problem is not in the cassette?
Please check if the cassette is well mounted (there must be no plays between the parts).

If still the problem doesn't solve, do a little video in which we can hear the noise and send it to myetraining@elite-it.com explaining the situation and adding as much information as possible (trainer serial number, speed and power you had when the noise appears...).
If the video is too big, upload it using a file sharing site (like wetransfer, sendspace...)

Regards

jamesharvey06
Posts: 1
Joined: Wed Jul 25, 2018 7:21 pm

Re: Elite Direto Knocking Sound

Postby jamesharvey06 » Wed Jul 25, 2018 7:25 pm

Elite.

I have used the turbo over winter on and off, however now that i have started using it 4/5 times a week.

I am getting a horrible clicking type noise from the inner case of the turbo. could this be the tensioner issue that i have read about.

User avatar
Elite Admin S
Posts: 1252
Joined: Tue Nov 08, 2016 10:18 am

Re: Elite Direto Knocking Sound

Postby Elite Admin S » Thu Jul 26, 2018 8:21 am

@jamesharvey06

It's hard to tell. Noises may be due to many causes (often are due to not perfect mounting of the cassette, for example).
The best way to act is to record a little video of the noise and send it to the customer care, the guys there will hear it and tell you what may be the cause.

Regards


Return to “Direto”

Who is online

Users browsing this forum: No registered users and 1 guest