Elite Direto Knocking Sound

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lumsampoh
Posts: 1
Joined: Sun Jun 07, 2020 1:10 pm

Re: Elite Direto Knocking Sound

Postby lumsampoh » Thu Jun 11, 2020 3:44 pm

Johny32 wrote:Can you place a link to a video of your trainer?
Is it something like this: https://vimeo.com/424947217


Hi, l am facing the same problem. What is that sound and how to solve it? My trainer is also skipping with every pedal stroke. Pls advice. Thanks

Johny32
Posts: 13
Joined: Sat Dec 22, 2018 3:57 pm

Re: Elite Direto Knocking Sound

Postby Johny32 » Fri Jun 12, 2020 12:59 pm

lumsampoh wrote:
Johny32 wrote:Can you place a link to a video of your trainer?
Is it something like this: https://vimeo.com/424947217


Hi, l am facing the same problem. What is that sound and how to solve it? My trainer is also skipping with every pedal stroke. Pls advice. Thanks

Hi
Best thing you should do is to report tour problem to myetraining@elite-it.com

Saggyxxx1`
Posts: 1
Joined: Fri Jul 03, 2020 7:09 pm

Re: Elite Direto Knocking Sound

Postby Saggyxxx1` » Tue Jul 07, 2020 9:23 am

I purchased my Direto on 23 March 20 in the UK. There was a periodic knocking noise as soon as I started using it. I’d never used a smart trainer and a colleague informed me this was normal as the trainer adjusted to the terrain (incline/decline) in Zwift. But it’s got worse and the trainer is now unusable. There is slippage at all power levels. I emailed a video the customer services team. So now I need to open the unit up and take a photo to see if the belt has damaged. Looking at the threads on this forum, the belt tension and fault history is a basic Design flaw. Surely this shouldn’t be happening. Most people splashing the cash on a smart trainer are pretty serious cyclists and it’s a major inconvenience to be without the trainer. Not sure what the repair or replacement route will be but I’m seriously considering cutting my losses and purchasing a different brand.

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Elite Admin S
Posts: 1846
Joined: Tue Nov 08, 2016 10:18 am

Re: Elite Direto Knocking Sound

Postby Elite Admin S » Tue Jul 07, 2020 10:10 am

@Saggyxxx1

Contact the customer care.
The problems you've described seems to indicate a problem on the belt.
It's necessary to investigate further

Regards

elliottvern
Posts: 1
Joined: Sun Jul 12, 2020 5:36 pm

Re: Elite Direto Knocking Sound

Postby elliottvern » Sun Jul 12, 2020 5:38 pm

Hello all,

I am also experiencing a new constant knocking that is coming from the Direto trainer. I have submitted a ticket but I was wondering if anyone has found a fix? In my investigations, I am starting to see a number of similar problems with this unit.

Thanks

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Elite Admin S
Posts: 1846
Joined: Tue Nov 08, 2016 10:18 am

Re: Elite Direto Knocking Sound

Postby Elite Admin S » Tue Jul 14, 2020 11:10 am

Hi Elliottvern

Noises can have different causes.
Sometimes it is due to a loose belt, sometimes a wrong mounting, sometimes there's a mechanical issue.
So, every time there's a suspect noise, there's only one thing to do: contact the customer care at myetraining@elite-it.com adding a video in which it is audible. The guys of the customer care will find the cause and solve the problem

Regards


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