Noice while freewheeling

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jonas.malmgren
Posts: 2
Joined: Thu Dec 08, 2022 1:47 pm

Noice while freewheeling

Postby jonas.malmgren » Thu Dec 08, 2022 2:12 pm

Hi,

I have an issue with my Direto XR trainer, this problem started around 6 weeks ago. It mostly appear while I'm free wheeling just before the flywheel stops. Also more in the beginning of a training exercise while the trainer is cold.

Please listen to the video attached in the Strava activity.
https://www.strava.com/activities/8211551349

Best Regards Jonas

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Noice while freewheeling

Postby Elite Admin S » Mon Dec 12, 2022 8:27 am

Hi

I cannot play the video, but anyway if you have any issue related with noise it's better to contact directly the customer care.
You can submit a ticket here:
https://support.elite-it.com/en/ticket

Remember to add the trainer serial number and a short video with the noise

Regards

jonas.malmgren
Posts: 2
Joined: Thu Dec 08, 2022 1:47 pm

Re: Noice while freewheeling

Postby jonas.malmgren » Tue Dec 13, 2022 4:00 pm

Thanks, I’ll do that


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